It absolutely blows my mind that I can spend over an hour on the phone for each occasion and still not get any results
I disconnected my internet mid August because I was moving and according to the website it was not available where I currently live. Here we are November 4th I don’t know how many phone calls later and I still have not received the label and or box to return this equipment. My last calll before today 10/24 I spoke with 5 different people 2 of which were supervisors and the first one not only yelled at me for asking for a little more then just “maybe” “you should” “call back if it’s still not done” so that I could feel more like this was finally being taken care of properly she HUNG UP ON ME. I am on my second person today which the first person said she’d consult with the appropriate department and cold transferred me after I initially asked to speak with a supervisor to begin with. This second person is sweet however that does not negate the fact that this has been a nightmare. I’ve asked several times over the past month and a half if I could just drop this off at a store or get a return label emailed to me the answer has continually been no it’s not possible today I found it that it is. Currently on hold to see if that is true I’m sure she will come back and say never mind but this has been a very disappointing and negative experience I would not wish on anyone
did you get the problem resolved?
Nope. Last person I spoke with said they are going to do the same thing the rest have said they were going to do. I’m giving it one more week she seemed to really go above and beyond so if not I’m bringing it to the store for them to figure out and cancelling my service
We're sorry to read about the issue with not receiving a box for your return. When did you last contact us regarding this return? ~Peter
It absolutely blows my mind that I can spend over an hour on the phone for each occasion and still not get any results
We know how valuable your time is, and want to make sure we are able to get this issue resolved. If you still need assistance, let us know.
~Freddy
Unfortunately my service has now been suspended and I’ve been told to either pay the past due which is the charge for the non return fee or wait until the non return fee is credited back to the account and every day that will happen in 5-7 business days. So I’m thinking never. About to jump ship and go back to T-Mobile I never had these problems there. But everyone raved about how great Verizon service was.
11/4 was the most recent and I still haven’t gotten a return box yet. I spent over an hour on the phone that time. Provided a different mailing address to see if that was the problem holding out hope but I was told it was being expedited to a 3-5 day window so with the weekend and holiday I would be expecting it to be here today but I won’t hold my breathe.
I am having the same issue. I canceled my home internet in oct and now still waiting for return label, I received the box invoice in box for return but no shipping label. I do not have a local UPS store, and I don't drive so that being said it is not convent for me to drive 30 plus miles to drop this box off when I was able to pick it up from a local store. I was on chat for 45 mins and nothing changed, I have called several times but since I don't have a verizon phone just had the internet I can't talk to anyone unless I call sells department first and now that's not even an option. I AM DONE WITH MESSING WITH THIS. I will tell everyone I speak to VERIZON is a no, NO NO NO cause you can't get anything resolved, unless you want to purchase a product. such a shame.... very disappointed
@jolenelittle40 wrote: I am having the same issue. I canceled my home internet in oct and now still waiting for return label, I received the box invoice in box for return but no shipping label. I do not have a local UPS store, and I don't drive so that being said it is not convent for me to drive 30 plus miles to drop this box off when I was able to pick it up from a local store. I was on chat for 45 mins and nothing changed, I have called several times but since I don't have a verizon phone just had the internet I can't talk to anyone unless I call sells department first and now that's not even an option. I AM DONE WITH MESSING WITH THIS. I will tell everyone I speak to VERIZON is a no, NO NO NO cause you can't get anything resolved, unless you want to purchase a product. such a shame.... very disappointed
jolenelittle40, I'm sorry to hear you've been having issues with trying to complete the return of the home internet equipment. I appreicate you wanting to do that, and for sure want to find the best means possible. As part of that, will send you a Private Message so we can explore our options.
-John
I finally was offered that solution to go to UPS fortunately it was about 5 miles from me. I gave Verizon the tracking number like they asked according to the tracking number they received the box on 12/5 but “it hasn’t been tagged as returned” whatever that means and now that my phone is off I can’t actually talk to anyone about it they keep disconnect the chats I try to open. I’ve had to put in support requests to talk to someone and they all keep saying the same thing that once it’s tagged as returned Ill get the fee credited back and then get my phone back on. Which is really not an acceptable response since they know that it’s there. I convinced some of my family and friends to switch over from TMobile because of network issues I have now found out was due to building 5G towers. So it’s time for us to all switch back.
Issues with returning equipment often bring up concerns about customer service efficiency. It’s interesting to see how common these delays are and how others navigate the process, whether through repeated follow-ups, alternative return options, or escalating the issue. What has your experience been with situations like this?
Unfortunately my service has now been suspended and I’ve been told to either pay the past due which is the charge for the non return fee or wait until the non return fee is credited back to the account and every day that will happen in 5-7 business days. So I’m thinking never. About to jump ship and go back to T-Mobile I never had these problems there. But everyone raved about how great Verizon service was.
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