Have yet to receive any of the Verizon promotional Xbox series x or Amazon gift card

[Inamaru]

Placed the order for my wifi gateway dec 17th. Redeemed the Xbox series on the 18th & placed the order as well. The gateway arrived on Dec 20th. No email for the 200$ Amazon gift card redeem at all. I have called verizon about 15 times to resolve this issue and the have done nothing but give me the run around. Xbox order still says to "Ship soon" while no email at all for the Amazon gift card. It's now January 2nd 2024 & Verizon has STILL yet to get back to me with some sort of update. My wifi has been active for 12 days now. I'm wondering if anyone else is having trouble with this?

[vzw_customer_support]

Inamaru We're sorry to read that you're having issues with redeeming this Amazon gift card. We're here to help. Is the offer not available on your My Verizon page under Home?  ~Peter

[Inamaru]

It's been more complex than that. Amazon offer was never sent & Xbox status has been on "Ordered" since December 18th. Spoke to someone briefly via chat who said the issue would be resolved before January 10th but I am very skeptical since I've yet to receive an actual email confirming this to be true.

[vzw_customer_support]

Thank you for the information, Inamaru. It sounds like we already submitted an escalation form to ensure you receive the promotion. For your peace of mind, we can take a look at your account and make sure you're set up for success. To better assist, we'll be sending a Private Message. 👍

~Izzy

[Zingger]

I'm having the same issue. Haven't received the Xbox series x yet. Says shipping on February 2nd. Got an email from UPS saying it was shipped, then returned due to wrong address. Verizon has the address right in their system. What kind of stuff are you guys trying to pull? I'll never recommended Verizon to anyone I know. 

[vzw_customer_support]

Hi Zingger. That is the last thing you want when waiting for the XBox to have it shipped to the wrong address. Let's work together here to make sure the account address is current and options for replacement. We need your help. Please reply to the private note that will follow to get started. 

-Deb

[Zingger]

It was returned to somewhere in Texas a while ago

[Zingger]

I can't send any more private messages for now? UPS tracking number was 1ZY840710347539243

[Zingger]

Still have not received a so called email I was supposed to receive. Same run around for the 4th time now. You guys customer service is seriously subpar.

[Mrspeaker]

still nothing here . No Xbox or gift card 

what a sc*m

[vzw_customer_support]

We're sorry to hear that you haven't gotten your gift card or Xbox. We want to make sure you get your promotions without any further issues. We're sending you a Private Message so we can better help.

~Jesse

[Mrspeaker]

So after multiple attempts I finally receive a promo code for the Xbox and the promo code doesn’t even work . 

I then contacted customer service and get transferred to 5 different people that can’t help and get sent right back to the same sales team member that has no  idea why I was transferred to them. .

Why is this so difficult ? I purchased 5G home internet from Verizon over another competitors 5G  ONLY because of the promo  , it’s been activated for months and I pay my bill ; Now send me the Xbox and gift card . This run around is very annoying ! 

[vzw_customer_support]

Mrspeaker, the last thing we want is for you to have any problems once you get your promo code. We're sending you a Private Message so we can take a closer look at what's going on.

~Jesse

[Mrspeaker]

 

I’m having the same issue 

No Xbox or Amazon $200 gift card 

[vzw_customer_support]

HelloMrspeaker.

We would love to help. What services did you start with us? Was this Fios or wireless? How did you attempt to redeem these promotions?-Joe

[Mrspeaker]

I got the 5G plus home internet . 

I don’t see the promotions on myVerizon