For the last 4 days, we have been unable to stream our content or play video games with our service in the Fort Worth, (Burleson) TX area. Things we have done to try to remedy the problem: Power cycled the modem and router, removed our router from the home network, released and renew our dns, relocated the modem to different areas of the house, disabled ip passthrough and changed our router to AP mode. Decided to do ping tests and tracerts and discovered that there is high latency from the different verizon servers. Traced multiple times and the rates spike so inconsistently. Our in-game latency has spiked as high at 1800 msec while playing Diablo 4. It's impossible. As stated, this only just started within the last week.
Trace 1:
traceroute to 8.8.8.8 (8.8.8.8), 20 hops max, 38 byte packets
1 145.sub-66-174-43.myvzw.com (66.174.43.145) 68.210 ms 137.550 ms
2 50.sub-69-83-107.myvzw.com (69.83.107.50) 41.740 ms *
3 * *
4 67.sub-69-83-106.myvzw.com (69.83.106.67) 639.733 ms 89.472 ms
5 * *
6 * *
7 62.sub-69-83-98.myvzw.com (69.83.98.62) 208.608 ms 101.509 ms
8 225.sub-69-83-97.myvzw.com (69.83.97.225) 129.917 ms 401.570 ms
9 * *
10 72.14.197.114 (72.14.197.114) 77.365 ms *
11 * *
12 dns.google (8.8.8.8) 106.009 ms 29.351 ms
Trace 2:
traceroute to 8.8.8.8 (8.8.8.8), 20 hops max, 38 byte packets
1 145.sub-66-174-43.myvzw.com (66.174.43.145) 181.496 ms 17.647 ms
2 * *
3 * *
4 67.sub-69-83-106.myvzw.com (69.83.106.67) 50.791 ms 39.601 ms
5 * *
6 * *
7 62.sub-69-83-98.myvzw.com (69.83.98.62) 31.311 ms 22.335 ms
8 225.sub-69-83-97.myvzw.com (69.83.97.225) 31.558 ms 44.521 ms
9 * *
10 72.14.197.114 (72.14.197.114) 40.038 ms 37.725 ms
11 * *
12 dns.google (8.8.8.8) 363.679 ms 464.227 ms
Just keeps getting worse..
Trace 3:
traceroute to 8.8.8.8 (8.8.8.8), 20 hops max, 38 byte packets
1 145.sub-66-174-43.myvzw.com (66.174.43.145) 162.006 ms 21.402 ms
2 * *
3 * *
4 67.sub-69-83-106.myvzw.com (69.83.106.67) 928.625 ms 387.479 ms
5 * *
6 * *
7 62.sub-69-83-98.myvzw.com (69.83.98.62) 24.329 ms 14.917 ms
8 225.sub-69-83-97.myvzw.com (69.83.97.225) 25.011 ms 28.554 ms
10 72.14.197.114 (72.14.197.114) 16.136 ms 34.196 ms
9 * lag-13.DLLSTX97-PPR01-CC.ALTER.NET (140.222.9.43) 20.150 ms
11 * *
12 dns.google (8.8.8.8) 31.692 ms 24.217 ms
Problem continues to get worse...
Trace 3:
traceroute to 8.8.8.8 (8.8.8.8), 20 hops max, 38 byte packets
1 145.sub-66-174-43.myvzw.com (66.174.43.145) 162.006 ms 21.402 ms
2 * *
3 * *
4 67.sub-69-83-106.myvzw.com (69.83.106.67) 928.625 ms 387.479 ms
5 * *
6 * *
7 62.sub-69-83-98.myvzw.com (69.83.98.62) 24.329 ms 14.917 ms
8 225.sub-69-83-97.myvzw.com (69.83.97.225) 25.011 ms 28.554 ms
10 72.14.197.114 (72.14.197.114) 16.136 ms 34.196 ms
9 * lag-13.DLLSTX97-PPR01-CC.ALTER.NET (140.222.9.43) 20.150 ms
11 * *
12 dns.google (8.8.8.8) 31.692 ms 24.217 ms
We're sorry to read about the issues you are having with your service. Were there any changes to the devices before this started? ~Peter
We haven't heard from you. If you still need assistance, send us a message, so we can get started.
~Maria
Hello! As a friendly reminder, we are here to help. If you still need assistance, feel free to contact us. More information here: https://www.verizon.com/support/contact-us/
~Maria
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