Home 5G Internet IP Passthrough

[radnaksi]

As of 09/05/2023, the  Internet IP Passthrough doesn't work where my Nest Pro gets slow speed (50 down and 20 up).   I am getting 250 +/20 mbps when connected directly to the VRZ router. I have had my Nest Pro Mesh network from day one, and I have not seen this sort of speed degradation until a month ago.  

Is Verizon aware of this issue? Based on several posts I have found it has been going for a quite while.

My FW version is 231451

My router FW version is 3.2.0.21

[vzw_customer_support]

Hello, radnaksi. We know how important it is to have your home internet needs met and it is our goal to help. With the Verizon Home Internet device, we update our equipment regularly, so  we cannot guarantee compatibility with the Mesh system. https://www.verizon.com/support/5g-home-faqs/

-Natasha

[radnaksi]

It is odd it worked for 10 months and with recent FW releases the passthrough mode is broken. It is unacceptable to have an option and then break it with no plans on rectifying it. 

[vzw_customer_support]

It is never the goal to upset you as we want you to enjoy your Home Internet device and service. I do apologize as we cannot guarantee service with the Mesh system as the device was not made for that compatibility. 

-Natasha

[vzw_customer_support]

radnaksi, just want to make sure we are on the same page. Are you attempting to disable Self-Organizing Network (SON)? 

-Natasha

[radnaksi]

 

[radnaksi]

I am unable to use Internet when the this setting is enabled 

[some_guy_yonder]

Certain sites are super slow or don't work at all using passthru mode, for example verizon's own website. This behavior is the same with passthru disabled and DMZ host turned on.If I turn off passthru/DMZ I get the normal (for me) 170Mbps/20Mbps or so speed. With Passthru or DMZ enabled this drops to ~40Mbps/20Mbps.

Basically anything that is passing "raw" internet to a device is borked up on the latest firmware ( 231451 / 3.2.0.21 ), prior to this "upgrade" everything worked and at full speed. I wish Verizon would give us the option to downgrade firmware.

[some_guy_yonder]

Others on Reddit reporting the same issue:

https://www.reddit.com/r/verizonisp/comments/15hg39e/ip_passthrough_dmz_mode_still_broken_with_lates...

[vzw_customer_support]

some_guy_yonder, thank you for this info as we always want you to have only the best in service with us. Help is here. I have sent a Private Note. Please respond there for assistance. 

-Natasha

[Greg6251]

Welcome Back Spectrum - BYE BYE Verizon 5g Gateway.

So, as so many on here know, a firmware update that was pushed to our 5G Gateway Routers broke IP Passthrough mode as reported above.  To date no fix is forthcoming.   Trying to use the Verizon Gateway Router is a mess - fixed IPs don't work, manual is poorly written.  Latest support page does not match the "new" interface of firmware XXX.21.

So, bye bye Verizon hello (again) Spectrum.

Spectrum modem works perfectly to feed into WAN port my Asus Router.  Packing the 5G Gateway now and returning it. 

PAY ATTENTION VERIZON - the ISP wars are on with faster and cheaper services begging for my business.  

Adios....

[vzw_customer_support]

Hello there. Thank you for reaching out to us. We want to help you with your situation as much as we can. I will be sending you a private note to further assist. 

~Ivone

[radnaksi]

I will take any help 

[Tcd_mkgd]

I’ve been fighting this same fight for nearly a week now. When Verizon updated the firmware, they also turned off Ip Passthrough, so I had double NAT for a week without knowing it. Was told today that if I choose IP passthrough, they aren’t going to provide additional support to correct their issue. 

[radnaksi]

The team support you have needs some serious training. They have no understanding of features the verizon home internet offers. 

[warrennyc]

Verizon trashed this setting with a bad software update and it still appears they have not fixed it. For me, that box won't even stay checked when I enable IP Passthrough, which means I can't unset. I don't even know what state my modem is in right now.

[Gounu19]

I had the same issue.  I fixed it by disabling the "Nest WiFi cloud service" in the privacy settings.  Makes no sense, but it worked.  I discovered this on thread on the Google website.

[Tcd_mkgd]

It’s this latest upgrade for sure. Was told today by Verizon, “sorry. We won’t help you because we don’t support Ip passthrough, even tho the instructions are on our website.”

[STLBrian]

I am also having this issue. I spent hours in a CHAT with Verizon Support about this issue, and they recommended sending me a new modem because they said my modem was malfunctioning. Got a new modem and I am still having the same issue. If this isn't fixed very soon, I will be returning all of the Verizon Home 5G and returning back to another ISP, which unfortunately is Spectrum for me.

I've been a long time customer of Verizon, but this customer support is really starting to p**s me off. I can't speak to anyone without getting thrown in a chat anymore. I still have a unresolved ticket that no one is even doing anything about. I never received my promotion from the promo Verizon was doing for new customers of Verizon 5G Home.

Verizon is about to lose another customer, which really s**ks because I've liked Verizon a lot since I've been with them, it's just getting to be really bad and hard to deal with anymore.

[vzw_customer_support]

Thanks for reaching out.  Internet has become line water and electricity...we expect it to work flawlessly, no worries.  We are here to review your 5G Home service, promotion, etc.  Please respond to the private note being sent so we can further research your issues ASAP.

-Deb

[Ajspatz]

I wish this wasn’t handled privately as many people are having this issue. I have a google/nest WiFi mesh setup with 6 access points. They cannot be setup in bridge mode, and I cannot have a double NAT setup, so the NEED the IP pass through feature or DMZ. With either of these enabled, my internet is so slow that devices sometimes don’t even think thru are online. This is so extremely frustrating that it’s making me look elsewhere for internet service just to have something that works. There have to be some solutions.