Home Internet Network settings greyed out in MyVerizon app
BigUziVert
Enthusiast - Level 1

I set up my 5G home internet gateway a couple of days ago and it went down overnight, deleting the network name I had and losing connection. I was able to reset the gateway, but now network settings are greyed out in the MyVerizon app. 

How do I access the settings to rename the network?

24 Replies
dquicknc
Enthusiast - Level 2

4.23.2024 was when the ticket was submitted. 

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vzw_customer_support
Customer Service Rep

Happy Monday! dquicknc, thanks for following up. Our goal is to offer the support you need.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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Rgalvin
Newbie

So two years on this is still an issue with no resolution? This is comically embarrassing for Verizon. I’m still having this problem. 

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vzw_customer_support
Customer Service Rep

 

We would love to look into this with you Rgalvin. Was this for Fios or wireless service? What are you attempting to do in the my Verizon app? -Joe

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