For months I’ve been trying to settle an issue and have spent over 7 hours total speaking with CS reps with NO HELP. Promises made that I’ll be credited and calls would be made back to me. Empty promises. But I’m not letting this go. It’s not going away. I’m not going away. I started researching after a Verizon rep told me what the issue was. This issue is unlawful and after googling, I see many others are having the same issue. What’s happening is, the government has control over the amount of licenses a cellular carrier can have per area/location (I could be slightly off on my wording but you get the gist). Local CS reps get commission on sales so they are selling this awesomely priced home internet but then there’s not a license in the area so they link it to the nearest location/address available. It will stop working or go down/get bad etc etc. Insert geo-fencing. So you’ve been charged all these months for internet that was at another address. Also, if you haven’t received the return label, it MAY be because it was sent to the location they’re using for your Internet. Over the past several few months when figuring this out, I got charged for the Internet box that wasn’t sent back (it was “broken” or so we thought and I was told I didn’t have to send it back twice) and then I got charged the next month for TWO Internet boxes and there was an upcharge. My bill has increased steadily for several months AND NO ONE CAN HELP ME. What they are doing is wrong. My November bill is TRIPLED after I have removed both internets and no one will tell me why except “this is the last month it will be high”. I’m posting this and giving Verizon one more chance to rectify before I hand this over to someone who will dig deep and do the big work.
@Brandijack wrote: Over the past several few months when figuring this out, I got charged for the Internet box that wasn’t sent back (it was “broken” or so we thought and I was told I didn’t have to send it back twice) and then I got charged the next month for TWO Internet boxes
Brandijack, I'm sorry you've had some issues related to fees related to a non-returned device. That's something for sure we can look into, and if a device was confirmed returned we can certianly help correct that. As part of that I sent a private message, to get some more details and assist.
-John
I’m dealing with the same issue but you’re a step ahead of me. I spent 20 hours before I realized all my messages back and forth is AI
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