How do I get a new power cable for my 5g modem

farmcodan89
Enthusiast - Level 1

My cable was damaged and I would like a new one .

1 Solution
vzw_customer_support
Customer Service Rep

We had sent a Private Message to help with your cable issue. Since this is an issue exclusive to your device, we would need to continue via Private Message to resolve the problem. If you still need support, please contact us. 

-John

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smith6612
Community Leader
Community Leader

Best way would be to reach out to Verizon support. They may not send you just the power supply, but instead a new modem/router with a power cable. 

vzw_customer_support
Customer Service Rep

Hello farmcodan89! I'm sending you a Private Message here so we can assist.

-Josh

Fugi1094
Enthusiast - Level 1

I have the same issue 

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vzw_customer_support
Customer Service Rep

Thanks for letting us know! I am sending you a Private Note. -Ross

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vzw_customer_support
Customer Service Rep

We had sent a Private Message to help with your cable issue. Since this is an issue exclusive to your device, we would need to continue via Private Message to resolve the problem. If you still need support, please contact us. 

-John

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