How long does it take for the 5G Home Internet return box to arrive?

andrey2001
Newbie

I am returning the hardware for my 5G home internet, and 5 days ago I was told that Verizon is sending me a box to return the equipment in. However, it still hasn't arrived and I can't find any kind of tracking number. I don't want to find out that the box has been lost later on and have to pay the $200 for the equipment. When should I start to be concerned that the return box does not arrive?

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vzw_customer_support
Customer Service Rep

Happy Monday! Returning your Home Internet equipment is crucial, especially to avoid any unwanted fees. We want clear things up. The return kit can take 5 to 7 days to arrive.

 

Please let us know if you have received it.

~Gilbert

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