So I initially expedited my purchase of getting the Home5G simply because of the promotion promised. Why am I having such a hard time locating how to receive my Amazon gift card and Xbox ?
We are here to help with your promotion concerns. Please follow the steps below to redeem your promotion. To track the status of your submission, visit our Promotion Center: https://www.yourdigitalrebatecenter.com/#!/
| 1 | Sign in to My Verizon (online or app). |
| 2 | Navigate to the My Verizon account page. |
| 3 |
Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans. Result: The customer is taken to the page to choose either the Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card. |
| 4 |
Do the following under the $200 Amazon.com Gift Card redemption tile:
Result: You'll be directed to the Blackhawk website to redeem the offer. |
| 5 |
Follow instructions to complete the order. Note: verify email address. |
~Maria
I'm having the same issue. I just had FiOS installed less than an hour ago. I selected the option to receive a $200 Amazon gift card and it is not visible within my additional offerings post-installation. Was I supposed to register for this gift card before I even had the installation take place? That's doesn't make any sense. I do not care if the offer expired. No one should be expected to redeem an additional offer prior to having access to a product. Please reach out to me directly and give me a redemption code for my gift card. This will be a deciding factor as to whether or not I cancel the service entirely.
Thank you,
Michael
Hello, this is a courtesy follow up regarding your Amazon Gift Card and Xbox dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.
~Gilbert
Gilbert,
I just got off the phone with customer service and they told me this promotion didn't exist. Yet I still have a screen shot and a few articles online that referenced this promotion for both the Xbox, Verizon gift card, and Amazon gift card.
Please update me soon so I know whether to cancel service or not.
We are sorry to read that you've been having issues claiming this promotion, and we want to make sure you don't miss out. To claim your deals, you would need to log in to your My Verizon account through our website, and go to the "Make the most out of your plan" tile on your account. From here, you would need to follow the steps for each promotion.
~Freddy
I did and was able to order the Xbox. But when I inquired with customer service about the gift card also I was told it was an our not and. Yet that's not what the promotion stated when I signed up.
I ordered it on 12\27.
Good morning, we are glad to see you were able to order your Xbox. However, we are sad to read that you are having issues with your Amazon gift card. Please elaborate, why were you not able to redeem the offer?
~Gilbert
I did not receive the gift card Via Email after I activated my home internet. I received an E-mail that stated I needed to click on the redemption icon under "Make the most of your plans". I did and it only listed the X-box and nothing about the gift card / echo show.
There is supposed to be a ticket to promotions to correct this as of Friday but I haven't been contacted again about the issue since.
danielkamler, thank you for the info. We'd like to take a closer look and make sure you get every promotion you qualify for. Please be on the lookout for a Private Message so we can help you.
~Jesse
We are here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter
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