I am not the owner of my account
bonner62
Enthusiast - Level 1

I had to create a new account because I was sent a replacement internet router that has a different phone number. When I created the new account it states I am not the account owner I am the only person who lives here and the only name on the account. Why am I not the account owner? I can not set up auto pay. I never had this problem with the old router phone number account. I can login and everything is working just fine I just need to be the account owner of my own account.

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3 Replies
vzw_customer_support
Customer Service Rep

Oh, wow! Being on top of your account is crucial, especially if you are encountering ownership issues. Verizon is here to help.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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gpeach1988
Enthusiast - Level 1

Please contact me as well. Very frustrated. I can't even see alot of my own info and calling me account manager. I own the new mobile account

 

Gpeach1988
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vzw_customer_support
Customer Service Rep

Hello, gpeach1988, we can check your My Verizon info to make sure you are able to manage your account. So we can better assist, we will be reaching out via Private Message.

-Lauren

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