A Verizon person came to my door and offered 5G wireless 30 day free trial. If you don't like it, return it and you won't be charged.
Setup required several online chats because I'm not a Verizon wireless customer and their setup thinks I should have a Verizon phone number or account.
It didn't work for me. The big issue was the ping time, which was often over 1 second. This caused timeouts and malfunctions in apps and web pages.
I canceled service during trial and returned the device. Now I received $40 bill for that. I can't get hold of customer service since verizon disconnected account already. How can I get help?
Hi xiong123,
We hate to read that the 5G Home Internet didn't work out for you and can absolutely assist with your billing issue. I'll be sending a Private Message shortly so that we can get this resolved immediately.
-Necia
xiong123 Just checking in. We're still here to help. Please let us know when is a good time to review your accout/billing together. -Sara
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