I switch over to Verizon WiFi in September 2023. The technician that came to install my WiFi told me that there was an ongoing offer for a $200 gift card or other offers. I received and email for the offers available and I wanted to choose the $200 but I wasn’t able to select it until December 2023. Okay fine, December comes around and I am finally able to select the $200 gift card but it doesn’t ever load. It just stays stuck on the loading screen. I’ve tried on multiple devices and at different times/day but I still have the same issue.
I called towards the end of December and the representative told me I would receive two emails to redeem my gifts cards because I also had another one for $50 so a total of $250. I have continuously been checking my email and the junk section but I haven’t seen anything. I know calling can take sometime so I don’t want to waste my time again just so I can get lied to. I have until January 31st to redeem this offer and I don’t want to lose it.
Hi Jlv9, thanks for your time and letting us know of the difficulty you have had to redeem the 2 offers before time runs out. In addition to the email not received, have you viewed the redemption tile on your MyVerizon? Let's get a few more details. Please respond to the following private message so we may protect the security of your information in a secure channel.
-Deb
No hope so far. After 8 failed promises from the Verizon agent, I kept on getting the same false information.
I will send a formal complaint to Verizon.
Oh, no! We are truly sad to see in this dilemma, we know the importance of having your promotional offer honored. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/
-Joe
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