Just installed a new TP Link router only to discover that the ASK model gateway has been having these issues for well over a year now.
It seems some very experienced people have discovered the problem and posted it here in previous threads and still Verizon doesn't address it?
I've had spotty service for about 18 months. Around 3 or 4 months ago a 5G node must have been installed near my home. My speeds have pentupled. Truly.
To take advantage and boost my signal I tried using a TP Link AX3000 and to no avail, I run into the IP Passthrough glitch.
There are YouTube videos on this very topic which requires putting router in DMZ of Gateway, but now people are saying even that has issues, double NAT, etc.
Apparently the only fix is to either upgrade to new gateway (which is apparently a situation Verizon hasn't prepared for, they protect these newer models like they're virgin daughters) or to SWITCH TO ANOTHER ISP.
Good signal or no, I am very disappointed with Verizon. $70/mo ain't peanuts.
The ASK-NCQ1338FA is a model I'm very familiar with. I had one for my first year of service but I don't like running multiple routers if I don't need to, and I did not need to. So, I never tried passthrough mode but I've read the stories here.
I would call Verizon Support and request the equipment be replaced with a newer model (e.g., WNC-CR200A). If it's not working properly due to a systemic fault that has not (and likely will not) be corrected, then our ISP should do the right thing and put you on current equipment. When my ASK-NCQ1338FA started getting flakey a couple months ago, part of the solution was to send me a replacement gateway and it was the WNC-CR200A. I cannot tell you how many different folks at different tiers informed me that the ASK-NCQ1338FA is a model that is being sunset, so best to get it out of circulation now.
This web page shows the current 5G Internet Routers and the bottom two are considered "legacy" (per many Verizon Support staff):
https://www.verizon.com/support/residential/internet/equipment/routers
If you have significant trouble getting it replaced, request to be escalated to Tier 2 support. That was how my router was replaced.
Excellent advice. Thank you.
If I have to go nuclear and switch to Xfinity I will, but since the signal has boosted I would prefer to stick with the 5G Home Plus. It's been fairly solid and never had any significant issue until this hiccup.
Start a new topic or ask questions in the open forum.
