Long story short I was told my home internet equipment was outdated (less than a year old from Verizon) was given the new equipment at the store and came home to schedule a tech to come out and install due to it being mounted on the outside of my house and a box inside the house. Tech came out February 22 I was at work and my oldest was home to let him in (over 18) and tech took old equipment with him, now received an email saying equipment was never returned and I’m getting billed for it! After being on the phone yesterday for over 45 minutes said they would investigate this. After all of the problems with home internet constantly going out and now this, I’m ready to cancel all my services with Verizon if they don’t find the “unreturned equipment “
The last thing we ever want is for you to have any problems with your returned device. Let's figure out what's going on and get this whole situation resolved and taken care of. We're sending you a Private Message so we can better help.
~Jesse
Just received my new bill and the equipment is being charged again!! Verizon do better If the techs aren’t supposed to take the equipment, you need to tell the customers and also the techs. I’m being charged for equipment that I don’t have. I won’t pay it
Hello, Lori8867. We definitely want to ensure that we sort this out. Just to confirm, have you contacted the rep in question regarding the equipment?
-Natasha
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