International travel

LarryD44
Newbie

When I travel from the US to Canada it says I am Offline even though I have an international plan. It won't connect so my Google maps can't calculate a route. How can I correct this? I can call and text.

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2 Replies
vzw_customer_support
Customer Service Rep

We are sorry to read that you are having connection issues when you are traveling to Canada. We will be sending a private note so that we can gather some additional details regarding your issues.

-Andi

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jav6
Champion - Level 3

@LarryD44 wrote:

When I travel from the US to Canada it says I am Offline even though I have an international plan. It won't connect so my Google maps can't calculate a route. How can I correct this? I can call and text.


What make/model phone do you have?  What international plan do you have?

...Just another VZW customer...trying to offer some assistance...
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