Interrupted streaming

[bjcipolaro]

We use Verizon home internet.  When we are streaming a program (typically thru the PRIME app)  it will be interrupted by a spinning icon which eventually says there was a problem and to come back later.   Believe it or not, it happens EVERY evening between 7-8 pm.  

Our phones can stream and our desktop can stream without this interruption.  Could it be our TV??

Any comments are welcome.  It's sooooooo frustrating!  THANKS!

[vzw_customer_support]

Hello, bjcipolaro. Having the ability to enjoy your favorite show at any time of the day is always a good thing. Help is here. When did this begin? Where the box located in your home? Lastly, what is your zip code? 

-Natasha

[bjcipolaro · Accepted solution]

Thank you for your reply. We tested our phones & desktop which streamed just fine. We ended up replacing the tv! Problem solved!  👍