I am writing to express my frustration with the ongoing issue I’ve encountered while trying to return two Verizon home internet gateways.
I initially contacted customer service over a month ago to request a UPS return box, which I was told would arrive within five business days. However, the box never arrived. I followed up two more times, and each time I was given the same response, but the box has still not been delivered.
It has now been over a month, and despite reaching out three times, I still haven’t received the return box. Meanwhile, I keep receiving return alert emails stating that I will be charged $200 for not returning the equipment. This situation has become incredibly frustrating, and I am losing confidence in Verizon's customer service ([phone number removed per the Verizon Terms of Service]). I am beginning to question if these representatives even work for Verizon.
Additionally, I noticed that my recent bill included a $5.99 charge for Verizon Cloud, despite ensuring that I had not opted for any extra perks.
This entire situation is very frustrating, and I would greatly appreciate any assistance in resolving these issues promptly.
Thank you for your attention to this matter.
Hello, Jaeyoon, thanks for reaching out in reference to your Home Internet return. It looks like you've been through a lot in order to get a return kit and we certainly don't want you to be charged for the equipment. So we can best assist, we will be reaching out via Private Message.
-Lauren
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