Location Detection
asabi3
Enthusiast - Level 1

I just got my 5G Home Internet and am loving it overall, however, I have one big issue with my streaming services. It seems that the IP Address is showing me as being located in a city that is different from where I live, and this is preventing me from being able to stream some channels and sports programs that are dependent on my location. Is there a way to fix this? If so, how can I fix it? Please note, I am not super tech-savvy so would appreciate some basic guidelines on what I can do.

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Re: Location Detection
vzw_customer_support
Customer Service Rep

We delighted to hear that you're enjoying your new 5G Home Internet, asabi3. I too would be concerned if I was having some issues watching local sports due to my IP address location. Sadly, this is the nature of 5G Home Internet, as IP addresses are dynamic, they may change at any time, and may impact location-based services like this. I hope that this information helps.

-Joseph

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Re: Location Detection
vzw_customer_support
Customer Service Rep

We delighted to hear that you're enjoying your new 5G Home Internet, asabi3. I too would be concerned if I was having some issues watching local sports due to my IP address location. Sadly, this is the nature of 5G Home Internet, as IP addresses are dynamic, they may change at any time, and may impact location-based services like this. I hope that this information helps.

-Joseph

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