Location wrong every morning

Milielba1
Enthusiast - Level 1

Every morning this week when I turn on my tv, my YouTube tv app shows that I’m in Milwaukee not Chicago. When I restart the router it’s back to normal. I know it’s not YouTube tv because it works fine on other devices. Why is my location always different in the morning? YouTube tv will say according to my ip address is changed local channels.  Why is this happening? Thanks 

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1 Solution
Ginger_VZ
Enthusiast - Level 1

Milielba1,

Sorry to hear about the issue. If you haven't found a solution or the issue is still happening, try updating Your Home Area:

  1. Open the YouTube TV app and go to your profile settings.
  2. Select Location and then Home Area.
  3. Update the location to your home zip code. This is your primary location for local channels.

Hope this helps!

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6 Replies
vzw_customer_support
Customer Service Rep

Hello, Milielba1, we appreciate you reaching out in reference to your location concern! When looking at wireless Internet, your IP Address is dynamic as opposed to static. With that being the case, the server can change when connecting/rebooting. When looking at television, you may notice local channels have changed when this happens.

-Lauren

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Milielba1
Enthusiast - Level 1

It’s doing it again. I know it’s not YouTube tv it’s Verizon.  Why does this keep happening? When it does, restarting the Verizon modem fixes it. I know for a fact that it’s a Verizon problem because I can go to YouTube tv on my phone and it’s working perfectly but my big tv is not. Please help with this problem 

Skun
Enthusiast - Level 1

Very similar situation at our house and Verizon seems to ignore the problem 

vzw_customer_support
Customer Service Rep

Help is here. To better assist, please tell us. Did you recently move your Gateway to a different room or location?  

~Maria

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dannypeaty33
Enthusiast - Level 1

I have same problem, my paid video services stop connecting because verizon  internet IP switches tp out of my area. I have to reboot verizon modem multiple times to resolve

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Ginger_VZ
Enthusiast - Level 1

Milielba1,

Sorry to hear about the issue. If you haven't found a solution or the issue is still happening, try updating Your Home Area:

  1. Open the YouTube TV app and go to your profile settings.
  2. Select Location and then Home Area.
  3. Update the location to your home zip code. This is your primary location for local channels.

Hope this helps!

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