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Loss of internet & streaming when a concert is happening nearby
mday99
Newbie
โ€Ž08-07-2023 03:43 AM

I am losing my 5G Home Internet when there are concerts at the Blossom Music Center venue near my home (Cuyahoga Falls, OH). This happens in the evening, typically starting around 6-6:30pm, and only on nights when there is a live concert going on. I'm thinking there is an increase in cell signal demand by concert attendees. Is anyone else experiencing similar issues? Who would I contact at Verizon to report my issue?

Thanks, Mark

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vzw_customer_support
Customer Service Rep
โ€Ž08-09-2023 05:25 AM

We're sorry to read about the issue you're having with your service during events near you. Does your 5G Home internet device show anything when this is occuring such as flashing lights? ~Peter

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vzw_customer_support
Customer Service Rep
โ€Ž08-10-2023 05:09 AM

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/   ~Peter

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Tshawn
Newbie
โ€Ž05-31-2024 12:21 PM

We lose service at every concert with Verizon! This led to an unsafe situation last year for my wife! Itโ€™s like they just shut it off. People with ATT or TMobile are fine. Very disappointing!

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