Missing $200 Verizon gift card

[Rdfederico]

I signed up for 5G Home Ultimate because i was promised several rebates, including a Nintendo Switch, Amazon Gift Card, and a $200 Verizon Gift card. I called customer service because  I dont see any option to redeem the $200 Verizon Gift Card. After a very long phone call, the agent i spoke to told me it was a “rare system error”, but that he corrected it. He promised i would get an email within 3 days with the rebate information and option to redeem. Its been about 2 weeks and I still haven’t  received any email, and there is still no option to redeem in the app. Im concerned that I was lied to, and hope this can be resolved. My purchase receipt shows the gift card promotions I am entitled to, along with a Redeem By date of Nov 28. Can anyone help?

[vzw_customer_support]

We're here to help regarding your concern with your offers. We'll be sending a private message. ~Peter

[vzw_customer_support]

Let us know if you need assistance. 

~Peter

[Rdfederico]

I do need assistance with this. I haven’t seen any private message yet