Modem fan starts, wifi drops within seconds, takes 2-3 minutes to come back on

[Ricochet1]

I work from home 2days/week, and this happens about once a week.   The modem is on my desk, there is nothing around it, it is not in direct sun, and the temperature in my house is in the upper 60s.

When I hear the fan go on in the modem, I have about 5 seconds before the wifi disappears.   The fan stops.   The SSID disappears.    I can unplug it, wait 30 seconds and it will come back.

This time, I was just working on a Word doc, so I left it alone.   The SSID started broadcasting again, and it automatically reconnected within 2-3 minutes.

I felt the modem, and it was not concerningly warm or anything.   Is this overheating and needs a replacement?  It's about a year old, I think, maybe 10 months.

[vzw_customer_support]

The last thing we want is for you to have to keep dealing with this, Ricochet1. We're sending you a private message to help get you a solution. 

-Cait

[lachawieca]

I’ve started having these same issues. What’s the resolution?

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we troubleshooted the issues you were having. If others are having issues with Wi-Fi or service on their Verizon Home Internet, some common factors which can cause those issues are the following. The location of the Verizon Home Internet. Obstructing items around the Verizon Home Internet blocking signal. Or a temporary network issue. 

If anyone else is having issues with their Verizon Home Internet, we recommend this FAQ which includes troubleshooting resources: https://www.verizon.com/support/using-5g-home-faqs/

If you need any assistance, please contact us for help.  

-John