I work from home 2days/week, and this happens about once a week. The modem is on my desk, there is nothing around it, it is not in direct sun, and the temperature in my house is in the upper 60s.
When I hear the fan go on in the modem, I have about 5 seconds before the wifi disappears. The fan stops. The SSID disappears. I can unplug it, wait 30 seconds and it will come back.
This time, I was just working on a Word doc, so I left it alone. The SSID started broadcasting again, and it automatically reconnected within 2-3 minutes.
I felt the modem, and it was not concerningly warm or anything. Is this overheating and needs a replacement? It's about a year old, I think, maybe 10 months.
The last thing we want is for you to have to keep dealing with this, Ricochet1. We're sending you a private message to help get you a solution.
-Cait
I’ve started having these same issues. What’s the resolution?
Start a new topic or ask questions in the open forum.
