I requested help because my 5G Home internet recently started to consistently drop. I was told the solution was to try a new router to see if that resolve my issue and I would get instructions on how to return my old router. It ends up the person who helped me totally changed my plan and my price increased. I ended up calling back to make sure my planned was changed back to my original 300 MBs plan I signed up for in November of 2022 for $25 ( because I added a cell phone line) and before there was a two tier plan with different speeds. I have now been downgraded to the 100 MBs plan after calling to find a solution for my internet issue. Never thought I would say this but I’m ready to go back to Comcast and pay $50 for 12 months and get 1Gig internet. Very disappointed.
Oh no PhilGP! We are here to figure out what could be going on with your service and plan for the best possible Verizon experience. I get it, you like so many of us rely on a great connection. Let's start by a quick reply to the Private Message hat will follow to look into the account details.
-Deb
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