My 5g home service got disconnected after getting a new router, can't go back to 5g now
CarterGalvez
Enthusiast - Level 1

I don't know how I would contact a higher up or some one who would acutally help. Customer service has been giving me false hope and the run around. I months ago had to get my 5g router replaced because a up date broke it. But when I recived said new router my 5g home got disconnected and down garded to LTE+ so now I'm paying $45 a month instead $35 for slower internet. I have tried to to get my 5g router back but am told by Customer service it is no longer available in my area. Then  Customer service say's they will fill out a form to get the back end team to send me a new router. I never here from The back end team , It has been months since I called for this replament never recived a update at all. So for months now I have had slower internet that cost more becuase of a mistake a agent made while ordering me a replacment.  Customer service has had yet to acutally get my problem solved.

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vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with your data connection, and we want to take a look. We are sending you a private note.~Peter

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vzw_customer_support
Customer Service Rep

We're here to help with your concern. Are you having issues with the current connection? When were you told that it was no longer available? ~Peter

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