My Verizon 5G internet kerps dropping
CarrilloF
Newbie

I decided to try Verizon 5G internet and dropped xfinity internet but now getting frustrated that Verizon 5G keeps dropping at least twice a day especially at night and occasionally during daytime.  It goes.dowb despite the white light on device still showing a solid white. I have to continue to unplug it and wait a few minutes for internet to come back. I've moved the device a few times and still getting solid white light showing a good connection. Very frustrating and considering going back to xfinity.

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Re: My Verizon 5G internet kerps dropping
vzw_customer_support
Customer Service Rep

 

I'm sorry you are having issues with your home internet. We never want to see you leave us. Let's look into this together. What plan are you on? What zip code are you in? -Joe

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