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Hello Johnfsss:
We're sorry to hear you're having issues with your Network Extender. Please know we want to recommend the best troubleshooting steps to get this resolved. Find everything you need, here: https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/lte-network-extender#/
If any additional support is needed, let us know! We're a quick Private Note away!
-Christy
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