Need 5G Home Internet Return Kit - Never received

[robin617]

I have not received a return kit. I canceled the service 11 days days ago on 9/18/2023. 

Return policy states I will be charged if I do not return the kit within 30 days after cancellation of service. 

I’ve yet to see a return kit or a label or an address for return. How do I return this equipment. I do not want to be charged for no fault of mine.

How do I get one? ??

Thanks!

[vzw_customer_support]

robin617, we want to make sure that you're able to return your device within the worry free guarantee period. To better assist, we'll be sending a Private Note. 

~Izzy