Need 5G Home Internet Return Kit - Never received
robin617
Enthusiast - Level 1

I have not received a return kit. I canceled the service 11 days days ago on 9/18/2023. 

Return policy states I will be charged if I do not return the kit within 30 days after cancellation of service. 

I’ve yet to see a return kit or a label or an address for return. How do I return this equipment. I do not want to be charged for no fault of mine.

How do I get one? ??

Thanks!

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1 Reply
vzw_customer_support
Customer Service Rep

robin617, we want to make sure that you're able to return your device within the worry free guarantee period. To better assist, we'll be sending a Private Note. 

~Izzy

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