Need 5G Home Internet Return Kit
vzcust3
Enthusiast - Level 1

I  am not getting a return kit. I canceled the service 20 days back. Whenever I reach out to a customer service exec, I am being told I will be charged if I do not return the kit within 30 days after cancellation of service. 

I even went to the store and asked them if they could take it. They said they cannot do the return. No one has provided me a return kit or a label or an address for return. How do I return this equipment. I do not want to be charged for no fault of mine.

 

 

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1 Solution
vzw_customer_support
Customer Service Rep

schultzb1 You can check out this link with instructions on how to cancel and return the equipment: https://www.verizon.com/support/using-5g-home-faqs/#return  ~Peter

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3 Replies
vzw_customer_support
Customer Service Rep

We understand how important it is to be able to return your device, and avoid a non-return fee. We are more than happy to take a closer look, and will be sending a Private Note to better assist.

~Izzy

schultzb1
Enthusiast - Level 1

I have the same problem. How do I return my equipment? How do I know what stores take returns?

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vzw_customer_support
Customer Service Rep

schultzb1 You can check out this link with instructions on how to cancel and return the equipment: https://www.verizon.com/support/using-5g-home-faqs/#return  ~Peter