Our Gateway has never worked up to its potential. The speed has never been amazing and then in mid June it was even worse. I was averaging 20 mps. Over the last 10 weeks I have talked to 5 different service reps who went through their entire service scripts with me and none have been able to resolve my issue. They all acknowledged that it appeared that I had never achieved anywhere near the minimum 85 mps and that it looked like I was limping along on the 4G access. Each rep has confirmed that there is nothing wrong with my box or my set up. Each time it is a "network issue" meaning that it has nothing to do with me and everything to do with Verizon's towers or set up or whatever is outside my house. The very first rep put in a "ticket" and each one after confirmed that nothing had been done with it. That was close to 8 weeks ago. How long am I expected to wait and at what point is my frustration warranted.
NigelM1, we're truly sorry to hear about the issues you're experiencing with your 5G Home's data speeds. We'd love to take a closer look, and will be sending a Private Note for further review.
~Izzy
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