Switched to 5G In-Home internet in early December ….. never have seen or received the promotional Xbox X……. Nor $200 card. We have contacted Verizon numerous times and get the runaround or department to department to department with no answer on what happened or what is going on. go into the Verizon store. Talk to the manager promises to the moon and back with no outcome. Talk to another agent in store they say that they have it taken care of still nothing even gave us their personal number. We texted them and they said that once again, they don’t see anything either. Seems like an absolute rip off or a tactic to get you to come into the store and switch just to end up with spotty Internet and promises that never come through of the Xbox X or the $200 that being said it seems more like a loss of $700. Very disappointed
We're sorry to read that you have not been able to get your offers for your 5G Home internet. We're here to help. Did you redeem the offers from your My Verizon account? ~Peter
I, too, am having the same problem. This is obviously designed to cheat people. Bad faith, Verizon.
We are sorry to read that you are having issues with your Xbox promotion, we'll be glad to help out. Normally, an email is sent out so that you can claim the promotion, and you can also find the option to do so under "Make the most out of our plan" on My Verizon. If you have any issues, let us know.
~Freddy
I also did not recieve the Xbox. In fact i actually did place the order with the coupon code that was given, and for the first month after i placed the order, i was able to check the status of that order. Now when i went onto my verizon account to look to see if there was any update on the xbox being delivered. The order is NOWHERE to be found. I can't even find any history of it in my verizon account.
We understand the importance of locating your order. We sent a Private Message to further assist you. ~Geo
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