Like many others, I too have put in NUMEROUS requests for a Home 5G router return box. Each time I call the Help Line, I am assured that I will receive the box with label. However, NOTHING! This is very stressful!
Sorry to read that you have not gotten the help you need with returning your equipment. We will be sending a private message. ~Peter
We're here to help. Let us know if you need assistance. ~Peter
You probably did not
Peter- I have called two times since my post. I still do not have a box! Actually, I plan to send the router back in the invisible box that was apparently sent to me 8 times!
frustratedcustomer22, let's make sure you get the box so you can send back your equipment ASAP. Please be on the lookout for a Private Message so we can help.
~Jesse
same here. They won’t send you one. I got lucky after calling many times someone finally emailed me a return label. Now my problem is getting them to take off the non return fee which they said they would when they received the equipment. Now my service is shut off as if I didn’t pay my cell bill. I’m telling everyone I know to never get internet from Verizon
I'm sorry you had trouble getting your return, Hotguy. We would love to help. Please reply to our private message. -Joe
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