New Router Swagbuck games not registering

[mandry6]

I play games on Swagbucks for money.  Since I got a new router in december it seems like they are not seeing me when I'm downloading the games.  Could the new router be blocking things that my old router didnt?

Thanks for your help

[vzw_customer_support]

Hello, mandry6. Congrats on the new router. Help is here. To confirm, is this for Verizon Wireless or Verizon Fios? 

-Natasha

[mandry6]

Verizon fios.  I play on my iPad but it’s on our home wifi