Nintendo Switch Order Pending for 3 weeks

Hp11234
Newbie

Hi, 

I redeemed the Nintendo Switch offer on May 15th. It’s been 3 weeks. They still have shipped it. They’ve escalated the claim but I haven’t heard anything from Verizon. I don’t know who else to call. Please help! 

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5 Replies
vzw_customer_support
Customer Service Rep

Hello Hp11234, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

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Slampuki
Newbie

When does the switch promotion end 

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vzw_customer_support
Customer Service Rep

Hey Slampuki, the most recent promotion with the Nintendo Switch offer ran from 2/29/24 through 3/31/24 and is no longer available.

-Joseph

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Eclegodad
Newbie

I redeemed my promotion on July 30th and see it has not shipped either when it gave me  2 day shipping.

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vzw_customer_support
Customer Service Rep

It is always good to clarify these situations with your order, we'll be glad to help out. Did you receive a confirmation for the order? Were you provided with a tracking number?

~Freddy

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