I got the 5G Home Internet in Dec 2023. Was supposed to get a $200 Amazon gift card after 60 days. I received the email congratulating me on getting 5G but no instructions how to get the card. The sales rep said I'd get another email with instructions. I made multiple calls, all of which I have times/dates & names of who I spoke to. Eventually spoke to a rep in the Tier 2 tech support who said their team takes care of ALL issues - billing, tech support, managing services. Was told 3X that request for gift card was escalated. Last call on 3/5/24, I was told I'd get an email with redemption instructions by 3/19. Called today & was told that on 3/7, the escalation request was denied & they were supposed to contact me with that info. They didn't contact me & today I was told it was denied because I was past the 60 days. The Tier 2 rep I spoke with today, Eric, was very nice but he said there was nothing he could do. The only reason I was past the 60 days was because the rest of the reps didn't do their job! I have all the documentation I need proving I've been trying since mid January to get this resolved. Terribly unprofessional
Are you able to click on the link above to allow access to the account? That is all I will need to review the actions taken so far.
-Deb
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