Non registered gateway
ran275
Newbie

I recently upgraded from 4GLTE to 5G. After having them remove the 4G internet from my account my 5G gateway comes up as non registered. I can't manage my gateway from my account.

I can't do anything with the gateway.

Please help!

Thank you,

 

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vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with setting up your 5G Home. Is the device working? What are the lights on the front doing?  ~Peter

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