Had a verizon account with a 5G Home Internet line, was having multiple issues with said router and was told the best course of action was to begin a new line and cancel the previous.
In the process of cancelling the old line and adding the new to my account, Verizon has seemed to make me lose access to my account and I have been trying to link my services to the account for the past month now. I have contacted support multiple times on the day it occured and have called several times throughout the month and yet no help. I have been attempting to link it daily and still nothing comes from it. I have become very frustraded as I am now being billed differently and If I could just log in and change some settings back, it would be all avoided.
I am on the verge of cancelling and am wondering if there is anything left to be done? I am tired of being told that support can "help", being left on hold, telling me I will be called back tomorrow for a check up and never being contacted again.
We are truly sorry to learn that you are experiencing issues. Based on the information provided, if the new line is a completely new account, you'll need to register the new account for My Verizon access by following the steps below. Let us know how it goes, please.
https://www.verizon.com/support/knowledge-base-17492/
~Maria
I have already attempted this, my email is linked to the number yet when I sign in there is no services under the accout. I have contacted support to unlink both the email and the number so I could reregister and that didn't work either.
We appreciate your efforts. Do you have mobile service with us as well that is linked to an account?
-Melissa
I have no mobile services, just the 5G internet that's sitting in purgatory
Hello. We are here to help with your service. To better assist, tell us a little more. When did it start? Are you experiencing issues indoors or outdoors? What model is your device and is the software up to date?
~Maria
I am currently experiencing an issue where my Verizon 5G Home Internet service is not properly linked to my Verizon account. Here is a summary of the situation:
Previous Setup: I had a 5G Home Internet service on my account, but due to issues with the router, I was advised to cancel that line and open a new one.
Current Problem: After following Verizon's instructions to cancel the old line and activate a new one, I have lost access to view or manage my 5G Home Internet service on my account. The service itself is functional, but I am unable to see or access it through my Verizon account dashboard.
Ongoing Attempts: For over a month, I have been trying to link the service back to my account, and I have contacted support multiple times. Unfortunately, nothing has been resolved. I have been repeatedly told that the issue would be escalated, and I have been promised follow-up calls that never occurred.
Billing Issue: Due to the service not being linked to my account, I am now being billed differently, and I cannot log in to make necessary changes to avoid these discrepancies.
Please note that this is not an issue related to indoor/outdoor signal strength or device model/software updates. The service works; the problem is solely about my inability to access it through my Verizon account.
I would greatly appreciate any assistance you can provide in getting this service linked to my account properly, as it has been extremely frustrating.
Thank you.
I'm having a similar issue with getting the service linked to my account. I've created an account and tried to link (in my case 4G Home Internet) my services and am unable. Verizon keeps sending me emails that I haven't paid my bill however I legit can't because I can't even link the service to my account. I guess eventually they will just cancel it since there is no way for me to actually pay the bill. Even more stupid is the fact that they never sent me an account number (I still don't know this....) or phone number for the home internet connection. I was able to find the phone number eventually in the router however this has proven to be uneventful.
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