I signed up on June 3, 2024 for the lower tier 5G Home Internet plan. The offer was $60/mo, two year price guarantee, all fees, taxes and surcharges included, post-payment, no contract, no setup, installation or equipment fees. $10/mo discount for autopay from qualified account.
I just got my first bill for the period of June 3 - July 2, 2024. Included with the $50/mo is a $58 "One Time Fee" which was not mentioned by the agent (chat) when I signed up for the service. Nor is it included on the initial receipt when I signed up for service.
Why am I being charged a "One Time Fee" when it was not mentioned in the deal or by the agent?
Happy Monday! Being on top of your service is vital, especially if you are managing your costs. Verizon is here to clear things up.
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We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I also have the same issue. I've been told that there will be no activation fee, but I've been still charged for $108 ($50 for monthly - not prorated, and $58 for one time fee). I need an explanation for this but when I called the customer service, they sent me to the billing department and the robot voice keep making me to listen irrelevant information and being asked to pay $10 if I want to talk to real agent for this matter.
@bonmi09 wrote: I also have the same issue. I've been told that there will be no activation fee, but I've been still charged for $108 ($50 for monthly - not prorated, and $58 for one time fee).
Having a clear explaination of your billing is important and we appreciate you reaching out to us here so that we can assist. You shared that the billing shows the anticipated $50 for the monthly service cost. Is there an any explaination showing associated with the $58 charge? If so, can you share with us what the breakdown is showing for those charges?
-Andi
I'll have to log in when there is an active support person online with the forums.
I have not tried calling customer service or billing yet.
The bill says:
5G Home Added $58.00
Partial Charge for 29 days Jun 4 - Jul 2
Plan $60.00
5G Home Auto Pay and paper-free billing discount -$10.00
Jul 3-Aug 2
Ok, I see what is going on. The $58 is for the first month pro-rated a from the plan $60/mo. The discount isn't applied until the second month.
However the terms I signed up with was for post-payments meaning I should be billed at the end of service period for that period, not billed in advance for the upcoming service period. Or at least that is my understanding of what Post-Payments means.
Thanks for getting back to me, sorry I lost you in the chat! I have replied to your message through Private Chat.
-Lauren
I just switched to Verizon and it shows a one-time fee of $74.29 for "5G Home Plus" on the estimated bill for the upcoming month. The associate never told me when I discussed the internet plan with them, and it also does not show in the original receipt. I am very confused because under the "Monthly Charges and Credits" tab, I am being charged for "5G Home Plus" again only for the price I expected to pay each month. I will be very dissatisfied if this is a hidden fee.
Hello @kpxue we understand how important it is to know exactly what you are paying for. Let's check on that bill. We've sent a Private Note, please meet us there.
~Gina
I also show a one time fee of $49 which I question since this was the result of a replacement 5g modem. I donโt see why I should be penalized since this was a replacement unit for one that failed. I get the feeling that Verizon is trying to tack on questionable charges whenever any changes in the customerโs plan occur.
Depending on which area of my account records I select, my current charges are $79, or on another page shows $110. Either way this mess has to be corrected by a qualified customer service rep. Iโve wasted too much time on this mixup.
i
We want to ensure that everything is correct with your billing and are here to help. A private message is being sent to assist you further.
-Sean
Same thing happened to me had no clue expected to pay 50 got hit with a one time fee of like 68 dollars smh was not told about this before hand ๐คฆ
We always want to ensure that you have all of your billing details and are here to help. A private message is being sent to you for any further assistance.
-Sean
@vzw_customer_support wrote:We always want to ensure that you have all of your billing details and are here to help. A private message is being sent to you for any further assistance.
-Sean
Ok
What is this though? Whatโs the purpose? Iโm having the same trouble and canโt find a reason for the charge?
We know it's important to fully understand your bill! We are sending over a private message so we can look at the bill with you and help.
-Meg
I just got hit with the same thing where they charged me an extra $42.85 on top of the $50 for my rate but nobody told me about this one time charge when I created the service with a representative. I honestly would have picked at&t but they also had an activation fee so I picked Verizon but now I might switch if they're the same.
I know I would share your concern if my bill had a charge that was unexpected, nhassidi. Postpaid service is billing a month in advance, so you may see a partial month charge on top of the normal monthly charges on your first bill. Can you share with me a brief breakdown of the charges you are seeing on that first bill?
You can also learn more about how we bill here: https://www.verizon.com/support/view-bill-online-faqs/
-Joseph
We want to help and review your bill with you. Please respond back when you can so we can address your bill.
-Bryan
Start a new topic or ask questions in the open forum.
