I switched to Verizon 5G Home Internet in July of 2023. Was promised (via Chat - which I printed out) that I would receive a $200 Hone Depot card and a $100 Verizon gifted card. Was told to wait until November 2023 to call back and request the cards be sent. (Had to wait because they thought I would cancel after getting the gift cards)
After I called back I was told it can take up to 2 months to receive. Of course I patiently waited and nothing happened. Called back and the representative apologized profusely and said he would put an upgraded request for the cards and gave me a $50 credit on my account.
Great! Right? Wrong! Another couple of months go by still nothing. Call back and get an overseas representative, that I can barely understand. On the phone for 45 minutes while he checks with a supervisor (who I cannot speak with). Here we go again. He apologizes profusely, says this should be resolved shortly and assures me I won't have to make another call, Gives me another $50 credit.
Here we are over a year since I switched and still no promo gift cards received. I've had Covid 3 times since I started this process. I now have long Covid and I don't need this constant aggravation.
Why can't Verizon keep there promises? Why the constant run around and lack of follow through? Why can't we speak with a supervisor or responsible person who can take care of the problem and follow up to be sure we received our promised cards?
Any suggestions? Thanks!
We are sorry to read that you've had to deal with this issue for such a long time. We will be sending you a private message to better assist you.
~Freddy
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