Recently having to reboot frequently

[dmcginni]

Recently we have been having to reboot our 5g modem fairly frequently. We have to do so every other day or every day. Sometimes multiple times a day.  It started to happen right after some storms rolled through our area. However the weather has been fine and nothing out of the ordinary. For the first few months of service it was fine. We are at the edge of coverage though and I know our signal is low but it hadn’t been an issue. Perhaps the tower by me got slightly damaged in the storms?  I’m not the only one in my area complaining of this issue either. 

[vzw_customer_support]

Hello, dmcginni, we know how important it is to have reliable service! As far as the issue you're running into, you mentioned low service. Are you having an issue picking up a signal? Are other users in the area who are running into an issue also using 5G Home Internet? Can you let us know your zip code so we can take a closer look at yoru lcoation?

-Lauren

[dmcginni]

I’m about 3 miles as the crow flies from the tower. I know others have been complaining of similar issues on the FB community pages. I’m in Lower Nazareth PA 18020. Today I switched out my newer deco 6e mesh router set back to my older Google WiFi pucks to see if that makes a difference. 

[vzw_customer_support]

We appreciate the insights. Please tell us a little more. Did you recently move the Gateway to a different room? What color is the light on the Gateway? 

~Maria

[dmcginni]

No I haven’t recently moved the gateway. I’ve kept it in the same location since I originally set it up (moving it around to find an ideal location) in our upstairs west side bedroom. The light on the gateway has always been green with what looks like 1 bar illuminated.  Switching back to the older Google wifi pucks hasn’t seemed to be of any benefit as I’ve had to reboot the gateway 2 times since doing so (twice in the last 4 days). 

[vzw_customer_support · Accepted solution]

Thank you so much for the details. Can we try some troubleshooting? You can go to this link: https://www.verizon.com/support/devices/ then find your device and click troubleshooting. You'll be presented with some great troubleshooting steps to try. Please let us know how the troubleshooting goes and if it helps you.

~Jesse