Now going on 30+ days since cancelling 5G home internet. During the past month:
2 Interactions with agents via phone (all say "return kit ordered but we have no way to track/confirm")
3 Interactions with agents via chat/message (all say "return kit ordered but we have no way to track/confirm")
Capability of anyone to have a return kit sent? 0
During last chat session
Agent: "try taking it to a corporate store".
Me: "can you look one up in my zip code and confirm with them they will accept/process this return?"
....crickets
Seriously, what's up VZW? Is every internal system and process seriously THAT disconnected and unorganized?
Start a new topic or ask questions in the open forum.
