Return 5G Home equipment...
user9458
Enthusiast - Level 2

Now going on 30+ days since cancelling 5G home internet. During the past month:

2 Interactions with agents via phone (all say "return kit ordered but we have no way to track/confirm")

3 Interactions with agents via chat/message (all say "return kit ordered but we have no way to track/confirm")

Capability of anyone to have a return kit sent?  0

During last chat session

Agent: "try taking it to a corporate store".

Me: "can you look one up in my zip code and confirm with them they will accept/process this return?"

....crickets

Seriously, what's up VZW? Is every internal system and process seriously THAT disconnected and unorganized? 

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