I canceled my subscription for the home Internet because I moved. I was then told that I can only return the equipment after Verizon sends me a return package and label. I had to update my address on my disconnected account, which was not easy.
Now that my address has been updated and a new return package has been requested, I am wondering if I should get the tracking number via email, because I didn't get any confirmation that something was sent.
I called last week and a rep told me they had updated my address when in fact they hadn't, which now makes me doubtful when I am told something and have no written confirmation. I don't want to have to pay the fees for non-return of equipment when all I am waiting for is a label, because I have the equipment ready to go.
Should I get an email with the tracking number of the return package Verizon is sending me?
This process is really hard to do when moving and I can't believe I'm the only one in this situation. We should be able to drop the equipment at the store.
Thanks for the help.
Hi, J1998! Thank you for bringing this to our concern!
We're sending you a private note here to assist you on this.
We hope the information works for you!
Remember that we are available 24/7!
>Edd
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