Will I face any penalty for not returning a defective gateway? I have been in touch with support twice in 3 weeks. Was supposed to get the shipping label or whatever to return it and nothing has come yet like they told me. That's why I had to ask again. I just don't want to get charged for it. The thing doesn't work right and I'm not certain the new replacement is working properly.
mws_1984, we want to make sure that you're able to return the defective equipment that we replaced. We also want to make sure that your replacement is working properly. To best assist, we'll be sending a Private message.
~Izzy
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