I had the worst experience with the chat representative.
1. They did not give me their name.
2. They did not actively listen to my concerns.
3. They gave incorrect information. And they told me the service was free FOREVER. Lol...
4. I asked to be transferred to a superior or called over the phone. It never happened.
5. Eventually I ended the chat & serviced myself.
Start a new topic or ask questions in the open forum.
