Recently received a new set top box “upgrade “ but now the screen continually freezes unless I’m watching Samsung Plus app. I’ve re-set the router, and the STB SEVERAL to no avail.
is this a matter of them having sent a bad box, never happened with the old and I’m thinking about going back to that one
Hello, mykul3649, we're here to help with your equipment concern! Can you let us know what service this is in reference to?
-Lauren
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