May 7th, I placed a 5G home Internet order, Verizon charged me $400 security deposit.
May 12th, I canceled the order.
May 12th - June 30, I went to off-line stores several time with no help! Calling the 800-922-0204 number twice a week every week, got the help but turned out not useful at all!
June 30th, it's been 7 weeks and Verizon has still NOT GIVEN ME MY MONEY BACK!
Jul 1 update: some agent at 800-922-0204 took my case, i'll wait until Jul 8 to see how things goes.
We're sorry to hear you haven't received a refund for your security deposit, givememydepositback. We're glad to hear you were able to receive assistance through our Customer Service team. Please let us know if you have any further concerns.
-Danielle
Hey. I had the same issue where I cancelled the order due to some issues on the very same day. Nothing was delivered or installed. Customer service told me that I would get my deposit back. However I still have not received it after two weeks!!
We never want delays when requesting a refund on a canceled order. We will send you a private message so we can look into this with you.
-Toni
It will be a tough battle to earn the deposit back. Keep fighting.
Still has not received refund! It's been two months since order cancelled!
Thank you for following up with us regarding your security deposit. We want to make sure you get it back ASAP. We're sending you a Private Message so we can help you get this resolved.
~Jesse
Thank you for your attention, replied in PM.
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