Slow Speed and buffering

[Alvali]

Hi, does anybody know how to get faster speed? Had cox before and never experienced buffering or disconnects. 

I tried rebooting router and changing location but still getting disconnected on tvs occasionally and a lot of buffering on all devices, sometimes I prefer to just use data on my phone being home.

Thanks!

[scott31339]

What is your 5G signal strength under the router status page when this buffering occurs?

[Alvali]

Where do I find that router status page? In My Verizon app? 

This happens even in wired connection. 

I just ran a router test and under Network the option signal is showing marked in with a “x” 

I can’t even open YouTube on tv it just shows screen buffering 

[vzw_customer_support]

Dealing with technical issues can be frustrating, especially if you are encountering slow speed issues. Verizon is here to help.

Let's gather more info. When did the issue start? What recent changes have you made? Any other cellular devices encountering similar issues? Aside from the slow speeds, any other dilemmas?

~Gilbert

[Alvali]

Well the issue has been since I got the service like 2 months ago, it has never been stable. 

No recent changes, just slow speeds, exccesive buffering and disconnects, I have the 300 mbps plan, and the last speed test I ran was 110/19 (wired connection)

[vzw_customer_support]

Thanks for sharing those details with us, Alvali. I know I would be concerned if the issues seemed to have started immediately. It sounds like we will need account access to run some diagnostics. Please be on the lookout for a private message from us so we can assist. 

-Joseph

[scott31339]

You connect to your default gateway and login to the router - the same page you used to configure it with.