Slow internet

Rabullberry
Newbie

Recently signed up for 5g internet on the 300mb plan about 2 months ago. Everything was fine the first 6 weeks or so. Currently experiencing speeds of 9-25mb on a Sunday afternoon. Anyone experiencing similar issues?

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3 Replies
scott31339
Contributor - Level 3

What router do you have?
What's your signal strength under the router status page?

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vzw_customer_support
Customer Service Rep

We strive to provide reliable service, and we'd like to help. To better assist you, please tell us a little more. Did you recently move your device to a different room or address? What is your current plan?

~Maria

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AliAzeem
Newbie

For me, it happens more frequently with the 300 mb plan. It works fine on ethernet, it's just the wifi. I've got my router replaced but the problem still persists. Currently, I'm trying to get support to try to fix this

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