I was one of the early adopters in Sacramento for 5G @ home. I had the first gen system with an outside antenna and then that was replaced with the next gen unit model LVSKIHP. I am about 75ft from the cell tower and can see it from the front door. I had been getting upwards of 600-800Mbs down and 100-200Mbs up, consistently for months.
On July 24th, I noticed that the network seemed to be somewhat slow. I logged into the gateway and noticed I have only been getting LTE connection. Rebooting, power-cycling, and factory resetting the router does not change it. I get very random speeds, ranging from 10Mbs to almost 80Mbs down for short periods but only on LTE. Similarly, my 5G phone will also get slow speeds and sometimes does not get a 5G signal. I have walked right up to the tower and don't get a good signal, but if I cross the street, the speed dramatically improves. There seem to be three antennas on these mini cells and naively it would seem that at least one of them is not working properly or has 'changed some characteristic'.
The Verizon reps have all been professional and apologetic but nothing has happened to resolve the issue.
I logged a ticket on 7/24 and there has been zero movement on the ticket. Common sense would indicate that two 5G devices in the same house getting bad speed would indicate that something changed OUTSIDE the house. The fact that is happened quite suddenly is also an indication of something outside the house.
My notes on the interaction:
Monday 7/24 around 4:00pm
Tuesday 7/25 in chat with 'Verizon Agent' said it is being investigated and can take several days. Supposedly they will reach out when the issue is resolved.
Tuesday 7/25 asked to escalate the ticket.
Wednesday 7/26 no new status
Thursday 7/27 got a call from Verizon while in office. Still being investigated.
Chat on Friday, 7/28 yielded nothing.
Chat on Monday 7/31 with 5 agents. Power cycle the router. No change.
Finally 6th agent said that they would have someone 'call me' tomorrow.
We'll see... not holding my breath ... and maybe shopping for another wireless provider and internet provider if this does not clear up soon.
