Hey it took me four phone calls, a total of eight hours. I recorded the entire conversation everytime. I finally got a confirmation for my nintendo switch, yet they keep telling me that. It was a choice between a computer, the nintendo switch or the gift card.
I explained there are entire threads dedicated to this and that a flyer was sent out at the end of february. The only reasons I switched from xfinity to verizon is because I already had my cell phone service through them, the 5g tower was close enough that my speed is excellent, and the fact that I would recieve a nintendo switch AND a target giftcard.
I have finally got the nintendo switch situation figured out.
At first they tried to send me a nintendo switch lite, they sent an order in that they said go ahead and confirm. Luckily upon reading the entire receipt I noticed it was a nintendo switch lite that they where gonna send me.
After I pointed that out, I was put on hold for another 15 minutes while they reviewed all of my other options.
Their first option was to offer me a credit to my account in the amount of 149.99, for signing up because they where out of "nintendo switches" at this time. I pointed out the value of the nintendo switch according to the fine print on the pamphlet dropped through my mail slot said in parenthesis a value of $349.99.
So after about two hours( today, eight hours across the last four calls prior), they finally are "sending" me my nintendo switch. It is quite annoying that they are saying they never offered a gift card option as well, and that it was a choice between the three.
Looking at this thread everyone else seems to have the same problem. Hey @Verizon, is there a reason why I am not recieving my $200 dollar gift card as well? As a valued customer over the last four years, with zero payment issues and paying for full insurance, I personally feel undervalued as a customer.
I promised my son this switch for his birthday months ago when I switched the internet intending to get it in the middle of may maybe early june. Also, everytime I seem to mention the cancellation fee that was supposed to be covered and paid back when I switched to vzw never happened either.
So 250 to cancel my internet, no 200 target giftcard, an attempt to give me a switch lite and telling me two different times there was no way to get a switch because yall where out of order, even though last week the new fios customers where promised them as well, seems mildly predatory. I pay a premium price for your service, and feel like I am getting the bad end of the deal constantly.
Your original pamphlet that came through the door said, switch now to get a nintendo switch... AND your choice of a chromebook OR giftcard... Not one of the three.
if the promotion was only for one item why does this pamphlet exist?
